FAQ

What is your return policy?

All sales are final. We do not accept returns or exchanges unless the item you purchased is defective or damaged. To learn more, read our Refund Policy.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website’s “Track Order” page to see the status of your shipment.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

How long will it take to receive my order?

Orders are typically processed within 2-3 business days. Shipping times vary based on your location and the shipping method chosen at checkout, but generally, orders arrive within 5-7 business days.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination.

How can I contact customer service?

You can reach our customer service team via email at info@baeige.xyz .

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed or shipped, we may not be able to make changes.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.

If you have any other questions, please feel free to contact us! We’re here to help.